Bought my phone from this shop via another online platform and found them to be trustworthy, friendly and prompt in responses.Since then, I've been dealing with them regularly for my mobile phones need (ie. buying and selling various mobile phones via them). Their quotes for both buying and selling is fair and is within the range that I can accept.For their used phones, I'm assured of their stated assessment and it has never deviated from what they've advertised.For trade-ins, they'll take the effort to explain the defects and why it caused the slightly lower trade-in pricing (its aligned with assessment from other shops as well)Despite the multiple transactions, their attitude is same as day 1, friendly and assisted to ensure all data are properly transferred from the old to the new phone. Thumbs up