MobileRelation Warranty Policy

At MobileRelation, we are committed to offering dependable services and high-quality products. This Warranty Policy outlines the coverage and terms for both repair services and phone purchases. Please review it carefully before proceeding with any transactions.

Repair Services Warranty

• All repaired devices come with a 30-day warranty unless stated otherwise.
• This warranty specifically covers the performed repair and any replaced parts, ensuring they are free from material or workmanship defects.
• Services such as camera removal, water damage cleaning, or installations using your own parts are not covered by this warranty and are performed at your own risk.
• Pre-existing issues, data loss, water corrosion, cracks, cosmetic flaws (e.g., scratches, dents), or any damage due to mishandling, accidents, or unauthorized alterations are not covered.
• For devices previously affected by water, only the replaced part(s) are covered. Other issues caused by water damage are excluded.

Phone Purchases Warranty

• Brand new devices are covered for 180 days or under the manufacturer/agent warranty, depending on which applies. Terms may vary by supplier.
• Accessories or secondhand devices come with a 30-day warranty covering defects in material and workmanship.
• Warranty excludes cosmetic flaws, water damage, screen cracks, or damages from accidental misuse or unauthorized changes.
• All sold items, including phones and accessories, are generally non-returnable or refundable unless otherwise noted.
• MobileRelation may choose to repair or replace defective items depending on circumstances and stock availability.
• Exchanges must be for items of equal or greater value, with any price difference paid by the customer.
• Downgrades (exchanging for lower value items) are not eligible for refunds.
• Switching from a used to a new device is not permitted; however, a trade-in value can be offered for your old device.
• All exchanges must include original condition, packaging, manuals, and accessories.
• Proof of purchase (receipt or invoice) is required.

Limitations and Exclusions

• This policy does not cover damage from regular wear and tear, negligence, improper use, unauthorized repairs/modifications, extreme conditions, or events outside our control.
• Warranty becomes void if the product is altered, tampered with, or serviced by unauthorized parties, including broken warranty seals.
• MobileRelation reserves the right to determine warranty eligibility based on the condition and situation.
• Customers must provide accurate and full details when requesting repair, purchase, or trade-in services.
• For repairs, inform our team of all concerns to ensure accurate assessment.
• For purchases, verify the product specifications, network compatibility, and any region-specific limitations beforehand.
• This policy may be updated at any time without prior notice. The updated version will be effective immediately upon posting on our website.
• It's your responsibility to review the current policy before using our services or purchasing any products.
• For questions or further clarification, contact us via +65 9123 4229.

Warranty: Phone Purchase

Warranty Period

• Brand New Phones/Tablets: 365 days or agent warranty, whichever is applicable.
• Used Phones/Tablets: 30-day warranty covering defects in workmanship and materials.
• Adapters & Apple Pencils:
  • Original: 6-month manufacturer warranty
  • A Grade: 1-month warranty
  • No Warranty

Non-Covered Issues

• Cosmetic issues (e.g., scratches, dents)
• Water-related damages
• Cracked screens
• Human-related damage (e.g., drops, misuse)

Refund & Return Policy

• Mobile devices and accessories are non-refundable and non-returnable unless specified otherwise.
• A 7-day return policy applies for certain items under specific conditions.

Repair or Exchange

MobileRelation Rights

• We reserve the right to repair or exchange defective products based on part/device availability.

Exchange Terms

• Exchanges must be of equal or higher value. If the new item is more expensive, the customer pays the difference.
• Refunds are not issued for lower-value exchanges.
• Used-to-new upgrades are not allowed, but we may offer a trade-in value.
• Items must be returned in original condition with accessories, packaging, and manuals.
• Valid proof of purchase is required.

Coverage Limitations

• General wear and tear
• Improper or negligent use
• Unauthorized repair or alteration
• Environmental/external damage

Customer Responsibilities

• Check product compatibility with your network provider.
• Be aware of any regional limitations before purchasing.

7-Day Return Policy: Phone Purchase

New Phones/Tablets

• Returns accepted within 7 days only if the device is unopened, unused, and in original packaging with all accessories.
• Once opened, activated, or used (e.g., inserting SIM, connecting to Wi-Fi), the product is considered non-returnable.

Locked Devices

• Devices with any security lock (Apple ID, Samsung ID, Google account) are not eligible for return. Ensure all locks are removed prior to returning.

Used Phones/Tablets

• Returns within 7 days allowed if the device is in original condition, without new damage or modifications, and with all accessories.
• Devices with visible damage or security locks are non-returnable.
• Returned used items will be inspected. Returns will be rejected if damage or unauthorized parts are found.
• Repaired or replaced used devices are not returnable.

Accessory Returns

• Accessories (e.g., screen protectors, cases) must be unopened and unused for return eligibility.

Non-Refundable Charges

• Delivery fees and payment handling fees are non-refundable.